Emergency Communications Center Announces Implementation of the Fire & Police Priority Dispatch System

Warren County Emergency Communications Center Announces Implementation of the Fire & Police Priority Dispatch System™

Today, the Warren County Emergency Communications Center (WCECC) is pleased to announce the implementation of the Fire & Police Priority Dispatch System™ (FPDS & PPDS) to better serve the residents of Warren County in emergency situations.

The Priority Dispatch System will be used by WCECC staff to process emergency calls for police and fire to provide responders with accurate information about the scene. Additionally, they will be able to provide lifesaving and safety instructions to callers and patients before responders arrive.

Prior implementing the Fire and Police Priority Dispatch System our call takers were using the Medical Priority Dispatch System™ (MPDS™) to better help those experiencing a medical emergency.

“By expanding the protocol-based call-taking system, the WCECC is fully aligned with nationally recognized standards for emergency call taking,” said WCECC Administrator Amy LaBanca. “Calls for help will be routed to responders more quickly, thanks to this system, and callers will get a higher level of care from 911 telecommunicators than ever before.”

WCECC call-takers and dispatchers were certified in Emergency Police & Fire Dispatching through training courses by the International Academies of Emergency Dispatch® (IAED™) and have been honing their skills through scenario-based training in the months leading up to this change. The Protocols includes continual quality improvement (QI) benchmarks that assess the quality of care and inform future training and system adjustments.

The FPDS & PPDS™ assures everyone scene safety information is being gathered quickly on every call and appropriate instructions are provided prior to the arrival of help. This system ensures all callers are receiving the same level of service during their greatest time of need.

Warren County Emergency Communications Center answers over 70,000 calls for service every year. With the adoption of the FPPDS & PPDS™, Warren County residents and visitors can be confident that when they call 911 for help, ECC staff will be well equipped to provide instruction and deliver responders safely and efficiently to the scene.